Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping at Zimarnk & Co. Every piece is packed to order in our branded packaging and shipped directly to you. Below is everything you need to know about how and when your order arrives.

Where We Ship

We ship to the countries available at checkout. If your country does not appear as an option, we are not able to deliver there yet.

Processing Time

Orders are processed within 1–2 business days of payment. Processing includes a quality inspection and packing in our branded packaging. Business days are Monday through Friday, excluding public holidays. During peak periods such as the holiday season, processing may take an extra 1–2 business days.

Delivery Times

Estimated delivery times, including processing, are:

  • United States: 5–8 business days
  • United Kingdom: 5–8 business days
  • Canada: 7–10 business days
  • Europe: 5–10 business days
  • Australia: 5–8 business days
  • Everywhere else: 7–14 business days

These are estimates, not guarantees. Carrier delays, customs processing, weather, and peak-season volume can extend delivery. We are not able to offer expedited or express shipping at this time.

Shipping Costs

Shipping is free on every order, to every destination we serve. There are no hidden fees at checkout or on delivery.

Duties, Taxes & Customs

International orders are shipped Delivered Duty Paid (DDP). Import duties and customs clearance are covered, so you will not be asked to pay anything extra when your package arrives. If a carrier or customs office asks you for a payment on delivery, please contact us before paying so we can resolve it.

Phone Number Required for International Orders

For deliveries outside the United States and United Kingdom, carriers and customs authorities require a valid phone number. Please enter one at checkout. Orders without a reachable phone number may be held, delayed, or returned, and we cannot be responsible for delays caused by a missing or incorrect number.

Order Tracking

You will receive a tracking number by email as soon as your order ships. Tracking can take 24–48 hours to show movement after you receive it. If your tracking has not updated after 3 business days, contact us at hello@maisonajma.co.uk with your order number and we will look into it.

Carriers & Delivery

We use trusted national and international carriers selected for your destination. Depending on the carrier and your location, your package may be delivered to your mailbox, left in a safe place, handed to a neighbour, or held at a local post office or parcel locker for collection. Please check these locations before reporting a package as missing.

Changing Your Shipping Address

If you entered the wrong address, contact us at hello@maisonajma.co.uk immediately with your order number and the full corrected address. We will do our best to update it, but once your order has entered processing we can no longer make changes. We are not able to redirect a package after it has shipped.

Undeliverable & Returned Packages

We are not responsible for orders that cannot be delivered due to:

  • An incorrect, incomplete, or outdated shipping address entered at checkout
  • A missing or unreachable phone number where one is required
  • An address the carrier cannot access
  • Delivery refused by the recipient, or a package left unclaimed until the carrier's holding period expires
  • A location the carrier does not serve, or where a customs restriction prevents delivery

In these cases the package may be returned or disposed of by the carrier, and we are unable to offer a replacement, refund, or re-shipment. Please double-check your address and phone number before completing checkout.

Cancellations

Orders can be cancelled only before they enter processing. To request a cancellation, contact hello@maisonajma.co.uk immediately with your order number. Once processing has begun, the order cannot be cancelled. If you no longer want the item, please refer to our Returns & Refund Policy.

Multiple Items & Split Shipments

Orders with several items usually ship together in one package. Occasionally an order may ship in more than one package; if so, you will receive tracking for each and there is no additional charge.

Lost, Delayed or Missing Packages

If tracking shows no movement for 7 days past the estimated delivery window, contact us at hello@maisonajma.co.uk with your order number no later than 30 days after the estimated delivery date. We will open an investigation with the carrier. If the carrier confirms the package is lost, we will send a replacement or issue a refund.

If tracking shows "Delivered" but you have not received the package, please check your mailbox, porch, any safe-drop location, with neighbours, and with your local post office or parcel locker. If it has not turned up after 2 business days, contact the carrier with your tracking number and let us know so we can assist.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please refer to our Returns & Refund Policy and contact us within 10 days of delivery with photos. We will arrange a free replacement or a refund.

Questions?

Email hello@maisonajma.co.uk with your order number and we will be glad to help. We typically respond within 1–2 business days.