Refund policy
Returns & Refund Policy
Last updated: September 2026
At Zimarnk & Co, we take great Tech Gadgets collection . We want you to love every piece you receive. If something isn't quite right, we're here to help.
Returns
We accept returns on eligible jewellery items within 14 days of delivery, provided they are:
- Unworn and in their original condition
- Returned in original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at hello@maisonajma.co.uk with your order number and reason for return. We will respond within 2 business days with return instructions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Earrings and ear cuffs
- Personalised or custom-made pieces
- Items marked as final sale or purchased at a discounted price
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 30 days of delivery with photographs of the damage. We will offer a full refund or replacement at no additional cost to you.
Return Postage
Unless your item is faulty or incorrect, return postage costs are the customer's responsibility. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the item was faulty.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.
Contact Us
📧 hello@maisonajma.co.uk